great moments in retail, part oneI've been a waitress and restaurant hostess. I've worked in museums. For goodness sakes', I'm an experienced parish priest. So I know something about the trials about "working with the public." (Can we talk about phone calls that begin with "can I speak to the pastor?")
But I lost it yesterday in the line of a well-known craft/chain store. The young woman who was working the register had not exactly set any speed records for opening her line, and was rather desultorily (I love having a chance to use that word) ringing up my set of purchases when the woman at the other register (who notice, wasn't working at all) started asking questions about the schedule. My checker didn't even say "excuse me" but got involved with the conversation, then set down my item and picked up the schedule to solve this burning issue.
"How about you finish dealing with me first?" It popped out of my mouth, I'm not sure where from.
She set the schedule back down and finished ringing me up. I was exceedingly polite--that was, after all, what the whole encounter was about.
What I've reflected on since then is that the voice that pops out and stands up for me often comes from a place I'm not aware of. It happened to me at the RSCM course, when I needed to take an action to rein in a wayward adult at Eucharist.
(And, I have to admit, I don't mind standing up for better customer service, either).